FREQUENTLY ASKED QUESTIONS
*WHAT METHODS OF PAYMENT DO YOU ACCEPT?
ANSWER: WE ACCEPT VISA & MASTERCARD FOR THE $45 DEPOSIT. THE BALANCE DUE UPON ARRIVAL THE DAY OF SERVICE CAN ONLY BE PAID BY CASH, MONEYORDER OR CASHIERS CHECK (NO PERSONAL CHECKS ACCEPTED). IF YOU WISH TO PAY THE FULL AMOUNT ON YOUR VISA OR MASTERCARD YOU MUST DO SO 24 HOURS PRIOR TO YOUR SCHEDULED EVENT. UPON BOOKING YOUR EVENT YOU WILL RECEIVE AN ELECTRONIC INVOICE THAT WILL ALLOW YOU TO PAY IN FULL IF YOU SO DESIRE.
*DOES JERSEY MOON BOUNCE CHARGE SALES TAX?
ANSWER: YES, THE STATE OF NJ REQUIRES SALES TAX TO BE APPLIED FOR ALL RENTAL SERVICES.
*IS JERSEY MOON BOUNCE INSURED?
ANSWER: YES, WE CARRY PUBLIC LIABILITY INSURANCE AND MEET ALL NJ GUIDELINES FOR COVERAGE.
*IS THE SET UP AND BREAKDOWN INCLUDED IN THE RENTAL FEE?
ANSWER: YES , THE SET UP AND BREAKDOWN WILL BE COMPLETED BY US. WE WISH TO ARRIVE 30 MINUTES PRIOR TO YOUR EVENT TO DO SO.
*DO YOU PROVIDE SUPERVISION IN THE COST OF THE RENTAL?
ANSWER: WE WILL REQUIRE YOU TO READ UNDERSTAND AND SIGN A WAIVER FORM THAT SPECIFIES ALL THE SAFETY REGULATIONS AND GUIDELINES THAT MUST BE FOLLOWED. UPON DOING SO YOU MAY PROVIDE YOUR OWN ADULT SUPERVISION.
HOWEVER, SHOULD YOU WISH TO HAVE US PROVIDE SUPERVISION WE CAN DO SO FOR AN ADDITIONAL CHARGE. PLEASE CALL FOR DETAILS.
*HOW MANY KIDS CAN SAFELY USE THE BOUNCE HOUSE AT ONE TIME?
ANSWER: UP TO 10 YOUNG KIDS 8 YEARS OR YOUNGER OF THE SAME SIZE MAY USE THE BOUNCE HOUSE TOGETHER OR BETWEEN 6-8 CHILDREN AGES 9-12.
OLDER AND LARGER KIDS ARE REQUIRED TO BOUNCE 3 TO 5 AT A TIME. **WE DO NOT RENT OUT FOR GRADUATION PARTIES, TEEN OR ADULT EVENTS. OUR BOUNCE HOUSES ARE PRIMARILY FOR SMALL CHILDREN.**
*WHAT HAPPENS IF I BOOK A BOUNCE HOUSE AND IT RAINS?
ANSWER: WE WILL ACCEPT A CANCELLATION PRIOR TO DELIVERY AND SETUP.HOWEVER ONCE WE SET THE BOUNCE HOUSE UP AT YOUR EVENT,THE CHARGES WILL APPLY.
*HOW MUCH SPACE DO YOU REQUIRE TO SET UP THE BOUNCE HOUSE?
ANSWER: WE WILL NEED AT LEAST A 22' X 22' AREA, RELATIVELY FLAT, GRASS OR PAVED AREA PREFERRED. FREE FROM ANY SHARP OBJECTS SUCH AS ROCKS, GLASS, STICKS ETC. WE ALSO NEED OVERHEAD CLEARANCE, NO OVERHANGING BRANCHES, POWERLINES ETC. TO CREATE AN OPEN SPACE AROUND THE MOON BOUNCE FOR SAFETY & TO PROTECT OUR EQUIPMENT. JERSEY MOON BOUNCE WILL USE STAKES OR SAND BAGS TO SECURE THE MOON BOUNCE DEPENDING ON THE AREA. SHOULD UNDERGROUND SPRINKLER LINES OR WIRES BE A CONCERN AND ON PAVED AREAS SANDBAGS WILL BE USED TO SECURE THE MOON BOUNCE.
*WHAT SHOULD I DO TO PREPARE FOR THE SETUP?
ANSWER:
PLEASE BE PRESENT AT THE TIME OF DELIVERY AND PICKUP.
PLEASE KNOW AHEAD OF TIME WHAT AREA WILL WORK BEST IN YOUR YARD BASED ON THE REQUIREMENTS AND MEASUREMENTS LISTED ABOVE.
PLEASE CLEAR A PATH OF AT LEAST 3 FEET WIDE TO ACCESS THE SETUP LOCATION.
PLEASE HAVE THE SITE CLEAR OF ALL SHARP OBJECTS, ANIMAL WASTE AND OTHER DEBRIS. (ON HARD SURFACES SUCH AS DRIVEWAYS PLEASE SWEEP THE AREA CLEAR.)
YOU SHOULD HAVE ACCESS TO A 110 -VOLT ELECTRICAL OUTLET.
SHOULD YOUR EVENT BE LOCATED WHERE THERE IS NO ELECTRICITY, THEN WE WILL PROVIDE A GENERATOR FOR AN ADDITIONAL $75.